On average, new discussions are replied to by our users within 5 hours On average, new discussions are replied to by our users within 3.6 hours ( I've read a few forum lnks, same problem, though no apparent answer). It would be good to know if Sky are looking at this issue, which appears to be affecting quite a few people.
First of all could you email your customers to say that in the next few days someone will be contacting you about your account. Can sky sort themselves out please. Sky you need to find a way of making these calls without alarming your customers.
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